Info World assures all beneficiaries total technical support for applications installed.
Info World offers their users a support-center with multiple channels of contact: telephone, email, fax. All requests are analyzed, classified, and resolved in order of urgency and importance. Support teams contain qualified specialists, capable to respond promptly to any solicitation regarding the use or function of applications through the following channels:
- Online communication (instant messaging)
- Off-site access, through the internet
- Beneficiaries location
Technical support services are available depending on the beneficiaries’ schedule, to 24 hours a day, 7 days a week.